Factors that affect VOIP Call quality

In this article, we would take a look at the various factors that affect the call quality while transporting voice over IP Networks. We take a look at factors like the type of audiocodec used, latency, jitter and jitter buffer, packet loss, packet size, silence suppression, echo and other network parameters that affect the call quality for VOIP applications.

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What an enterprise company should know about a Contact Center

This article looks at the basic components of a contact center, defines a blended contact center, introduces an IP based blended contact center and lists down its advantages and explores the options available for all the agents to communicate with the customer other than voice – like email, web chat, PC based remote guidance etc. and how an enterprise company can take advantage of such a contact center.

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