Voice over IP

Some call center functionalities that can be built into an IP PBX

This article gives an account of the call center funtionalities that can come in-built in to an IP PBX like Incoming call rules, Call queuing, IVR(Interactive Voice Response) & MOH(Music on Hold) and Call Recording and analyses if a small call centre can function without those costly call center applications. »

Sending Interactive/bulk SMS Messages

This article explores the PC based software applications that allow sending of interactive scheduled SMS automatically. We explore some of the features of such applications and also some situations where it could be useful. »

What is Fixed Cellular Terminal (FCT) and Fixed Wireless Terminal (FWT)

This article gives an introduction to an Fixed Cellular Terminal(FCT), what interfaces are supported by an FCT, how does it allow the enterprise PBX to make calls over GSM/CDMA, some applications of the FCT and also an introduction to Fixed Wireless Terminal (FWT) which provides 3G data support in addition to the voice. »

Advantages of a IP Soft Switch over IP PBX in VOIP

This article explains what is a IP Soft Switch, what are the structural differences between an IP PBX/ Mixed Type PBX and Soft Switches for VOIP Communications and the advantages of IP Soft Switch over IP PBX. »

IVR – Interactive Voice Response and MOH – Music on Hold in an IP PBX

This article gives and introduction to MOH - Music On Hold and IVR - Interactive Voice Response features of an IP PBX. We look at what all is possible and what is not possible with both, with respect to an IP PBX. Of course, this is a general description and some features may be... »

How does an IP PBX handle your calls when you are not there?

There are certain differences in which an IP PBX handles your calls when you are not there, when compared to say, an Analog PBX. There are additional functionalities with voice mail, call forwarding, double forwarding, ringing all sources, secret code, blocking certain numbers etc. These features of IP PBX which handle your calls when... »

What type of attacks are VOIP Systems prone to?

Since VOIP systems are running on the LAN and they are IP devices, they are also prone to attacks from outside or inside, perhaps by hackers who want to disrupt your communications or by employees. What type of attacks can be carried out on a VOIP system. This article attempts to find that. »

Introduction to and advantages of Fixed Mobile Convergence (FMC)

This article gives a small introduction to what is fixed mobile convergence and then talks in detail about the various advantages of fixed mobile convergence and how companies can save costs and enable newer applications by integrating their wired line IP Phone systems with the wireless network and cellular network. »

Options available for call handling through PC for the users of IP PBX

This article describes the various options available for the users (Extensions) of the IP PBX. So, we look at what kind of PC interface the user is provided with, how that interface can be customized, what are the options of the IP PBX that the users can themselves control, and why is call handling... »

API and its applications for IP PBX

This article discusses what an API is, the API's that are provided by IP PBX and the applications they enable - Call creation, IVR Integration with a web application, Event notification, Integration of IP PBX through Panels - CRM, Google maps and custom generated. »