What an enterprise company should know about a Contact Center

This article looks at the basic components of a contact center, defines a blended contact center, introduces an IP based blended contact center and lists down its advantages and explores the options available for all the agents to communicate with the customer other than voice – like email, web chat, PC based remote guidance etc. and how an enterprise company can take advantage of such a contact center.

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How does an IP PBX handle your calls when you are not there?

There are certain differences in which an IP PBX handles your calls when you are not there, when compared to say, an Analog PBX. There are additional functionalities with voice mail, call forwarding, double forwarding, ringing all sources, secret code, blocking certain numbers etc. These features of IP PBX which handle your calls when you are not there, are discussed in this article.

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