Tag Archive

What an enterprise company should know about a Contact Center

By Rajesh K

This article looks at the basic components of a contact center, defines a blended contact center, introduces an IP based blended contact center and lists down its advantages and explores the options available for all the agents to communicate with the customer other than voice - like email, web chat, PC based remote guidance... »

Get email updates when new articles are published

Enter your email address:

Delivered by FeedBurner

Network equipment

News

Monthly Computer Networking/IT Industry Updates (15 Jul – 11 Aug ’14)

By Rajesh K

Hello, Welcome to Monthly Computer Networking/IT Industry updates. In this edition, you’ll find some interesting news & product releases by the vendors in our... »