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What an enterprise company should know about a Contact Center

By Rajesh K

This article looks at the basic components of a contact center, defines a blended contact center, introduces an IP based blended contact center and lists down its advantages and explores the options available for all the agents to communicate with the customer other than voice - like email, web chat, PC based remote guidance... »

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Weekly Computer Networking/IT Industry Updates (June 11 – 17, 2013)

By Rajesh K

Hello people, Welcome to another edition of weekly Computer Networking/IT industry updates. This week, let us look at some interesting news, product releases and... »

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